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Survive the 2AM Call

Black Friday. 2:00 AM. Production is down. The CEO is calling. You're alone on-call. Navigate the crisis without losing your job, your data, or your sanity.

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Scenario Context

Your Role:Backend Tech Lead, currently sole on-call engineer. You were woken up by an emergency alert 4 minutes ago.
Environment:E-commerce platform experiencing a production outage
Time:2:00 AM Saturday ā€” Black Friday weekend ā€” the company's biggest sales event of the year. Revenue is 10x normal levels.
Team:Weekend staffing: DBA is on-call but unresponsive. VP Engineering is sleeping. Most of the team is offline until Monday.
Reports to:You report to James Park (VP Engineering). The CEO (Marcus Chen) has your personal number from a previous incident.

āš” What's at Stake

Every minute of downtime costs $3,000+ in lost revenue. Your promotion to Staff Engineer is being discussed next week.

āš ļø

This is a training scenario. The optimal choice in real life will differ. There is no right or wrong. The 'right' choices depend on your organization's culture, incident response SOPs, reporting structures, and leadership preferences. Use this to practice communication patterns, not as a rigid playbook.

Your phone will ring once you beginšŸ”ŠThis scenario has audio. Ensure speakers are on.